9.1 General
The need to take human factors into account;
Incidents attributable to human factors/human error;
‘Murphy’s’ law.
9.2 Human Performance and Limitations
Vision;
Hearing;
Information processing;
Attention and perception;
Memory;
Claustrophobia and physical access.
9.3 Social Psychology
Responsibility: individual and group;
Motivation and de-motivation;
Peer pressure;
‘Culture’ issues;
Team working;
Management, supervision and leadership.
9.4 Factors Affecting Performance
Fitness/health;
Stress: domestic and work related;
Time pressure and deadlines;
Workload: overload and underload;
Sleep and fatigue, shiftwork;
Alcohol, medication, drug abuse.
9.5 Physical Environment
Noise and fumes;
Illumination;
Climate and temperature;
Motion and vibration;
Working environment.
9.6 Tasks
Physical work;
Repetitive tasks;
Visual inspection;
Complex systems.
9.7 Communication
Within and between teams;
Work logging and recording;
Keeping up to date, currency;
Dissemination of information.
9.8 Human Error
Error models and theories;
Types of error in maintenance tasks;
Implications of errors (i.e accidents)
Avoiding and managing errors.
9.9 Hazards in the Workplace
Recognising and avoiding hazards;
Dealing with emergencies.